GENERAL SHIPPING POLICY:

Our shipping charges are based on standard UPS or USPS rates (where applicable), which are based on package weight, size, and distance shipped. We offer UPS Ground, 3rd Day Select, 2nd Day Air, and Next Day Air shipping to all of our customers who place orders to be shipped to one of the 48 contiguous United States. We reserve the right to utilize US Postal Service (USPS) on all shipments.

Please contact us for expedited or other special shipping request.

Orders to be shipped out of the 48 contiguous United States (i.e. Alaska and Hawaii) are sent by your choice of US Priority Mail, UPS 2nd Day Air, or UPS Next Day Air delivery. These orders are not eligible for UPS Ground or 3rd Day Select shipping. If you choose Priority Mail, unfortunately, there is no way to track the order in transit. Please contact us to place the order to determine shipping costs.

GENERAL RETURN POLICY:

1. The Sales Manager must authorize all returns or exchanges. E-mail Returns
2. All claims for credit, shortages and/or damages must be placed within ten days of receipt of merchandise.
3. All returned merchandise must be received by Klauber Enterprises in saleable condition, unless the merchandise is found to be defective.
4. The shipping cost of any returns or exchanges remain the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective.